craft.ai
All industries
ONLINE STORE

Your store runs, but the back office is wearing you out.

We connect orders, customer service, stock and invoicing, so growing your sales does not turn into a mountain of manual tasks for you and your team.

Orders, support, logisticsSites, AI assistants, automationFor online brands and stores

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How it works

  1. 01ORDER

    An order comes in

    Payment, stock, carrier and customer update without you touching a thing.

  2. 02CUSTOMER

    A customer question

    "Where's my order?", a return, an exchange: handled fast, escalated to you only when needed.

  3. 03STOCK

    Stock

    Stockouts and restocks tracked so you stop selling what you no longer have.

  4. 04NUMBERS

    Steering

    Margin, returns and baskets brought together with no Sunday-night Excel export.

Where you lose time

Support eats your days

The same questions come back endlessly, rebuilding context every time.

Your tools don't talk to each other

Store, carrier, accounting: everything goes through manual copy-paste.

You see the margin too late

The real numbers come in after the fact, too late to react.

Your questions

Do we need to change our online store to automate?

Usually not. We connect to what you already run through APIs or webhooks. If your current tool does the job, we say so instead of selling you a rebuild.

Who stays in control of replies sent to customers?

You do. An assistant prepares and sorts, but nothing goes out without your approval until you decide otherwise. You keep a trace of what was done.

Where is order data hosted?

In the European Union, in Frankfurt. Everything delivered — code, access, documentation — is yours and stays transferable to another provider.

We don't replace your store.

Shopify, WooCommerce, your carrier: we connect what you already have and automate the gaps, rather than rebuilding everything.